EJADA Converged Network and unified communication
Business Challenges
A major factor in the drive towards unified-communication architectures is the lack of integration—and resulting confusion—that characterizes real-time communication tools today. The last few years have seen a tremendous growth in communication channels with instant messaging, video, web conferencing, and mobile phones becoming commonplace. But as these new services have entered the enterprise domain, they have served to complicate rather than to improve the ability for individuals and work groups to communicate and collaborate.
Unified communications have the potential to dramatically simplify and improve enterprise communications, reducing costs and improving revenue opportunities. By integrating various forms of communications, such as voice, video, instant messaging, conferencing, presence and voicemail, individuals and groups can more effectively control and manage their inbound and outbound communication sessions.
Enterprises further stand to benefit from communications-enabled business processes, whereby the integration of communication services with enterprise business applications and processes facilitate business intelligence and creates awareness to drive communication session management.
EJADA’s Offering (Solutions/Services)
Flexibility and network enablement are essential for success. At EJADA, we consider “One size fits all” is a false statement especially in the Unified Communication arena. Consultancy, Integration and Project Management skills at EJADA guarantee highest levels of customer satisfaction providing end-to-end tailored business communication solutions.
By Unified communication solutions, EJADA means:
Secured Wireless Network – Mobility of both desktop and laptop users with highest security standards and regulatory compliance
IP Telephony Solutions – enable workforce to be equipped with soft & hard phones that enhance productivity and turn communication into a competitive advantage
Contact Center – enables increasing agent productivity, optimized investments, more effective contact center operations, and more consistent personalized service for every customer
Interactive Voice Response (IVR) – enables effortless access to mobile, remote and office workers to important communications tools and information via any telephone using simple and intuitive speech commands
Voice Mail and Unified Messages – enable access to important messages and information even when unreachable by the caller
Video Conferencing – Variety of features aimed at providing simplified ways to collaborate with peers, customers, and partners such as executives and sales representatives.
IP Fax solutions – manage all incoming and outgoing faxes in a single easily administered inbox with historical record data.
Voice Recording & Quality Monitoring – Recording and tracking of actual conversations with direct clients.
SMS Gateways – automates the opportunity to push marketing messages and to respond to events triggered by customers
Computer Telephony Integration (CTI) – provides interaction between telephony and computer system to be integrated or coordinated
Voice over IP (VoIP) – enables free telephone calls, local and enables data between international branches to be securely transmitted over existing IP network.
Workforce Management – manages, involves and improves all aspects of workforce management
Automatic Call Distributor – enables agent productivity, optimized investments, and effective call distribution operations
IP Closed Circuit (IPCC) – IP surveillance system to monitor entrances, exits, indoor and outdoor movement with recording and archiving capabilities
IPTV – enables Video on Demand and digital TV broadcast on IP network
Billing systems – Service providers’ solution to quantify the use of a specific service.
Out-bound Dialer – provides excellence in AUTOMATED dialing, list management and connectivity across networks to optimize marketing campaigns
Features & Benefits
Converged Networks empower business to reduce infrastructure, staffing and to facilities costs producing a quick ROI:
Modular architecture: to support new business models in response to dynamic market demands
Resilient and highly available solutions using hardened technology and proactive tools
ROI: Adherence to IT standards and regulation compliance
Flexible, customizable, and Scalable
ROI: Investment protection
IPT infrastructure combines voice & data eliminating complexity and toll charges.
ROI: Maximize productivity/ efficiency creating more cost-effective environment
Infrastructure that can be consolidated, integrated, centrally managed and private
ROI: Ease of use, maintaining and reducing Total Cost of Ownership
Productivity enhancing tools enables employees to communicate and collaborate regardless of location
ROI: Higher service quality, implicates increased revenue, while not sacrificing Customer Services & Loyalty
Facilitates optimum workforce scheduling to save up to 30% of manpower related costs
ROI: Profitability & competitive advantage, reduces time to complete projects and shortens Sales Cycle
Key Success Factors
- Customized application (Full Arabic Support)
- Local and International knowledge of the Banking and Telecom industry
- Experience in implementing large successful Banking and Telecom projects.
- Locally available technical expertise
- Comprehensive Project Management approach
- Skilled and experienced professionals dedicated to delivering quality services
- Local support onsite/on call for all calls, including 3rd level support
- Open architecture solutions with flexibility to integrate and customize