Osama Mohamed Nada is an experienced IT Service Management leader and the ServiceNow Practice Manager at Ejada Systems. He brings over 20 years of experience in IT operations, service delivery, and digital transformation, effectively blending technical expertise with business strategy to drive service excellence. Osama has led major ITSM and ServiceNow initiatives for prominent clients, including Al Rajhi Bank and Takaful Al Rajhi. In these roles, he oversaw critical service transitions, process improvements, and governance programs, ensuring alignment with international standards. Osma core expertise spans ServiceNow, ITIL, IT Governance, Process Optimization, and Service Delivery Management, backed by key professional certifications such as ITIL 4, COBIT5, and ISO/IEC 20000.