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العربية

Business Lines

Infrastructure, ITOps & Observability

Unlock the Power of your IT Infrastructure

IT infrastructure is the backbone of your success. We provide the ability to monitor, understand, and optimize its performance.

By leveraging our extensive industry expertise, we help businesses of all sizes improve uptime, reduce risk, and achieve their goals through continuous service improvement and proactive monitoring.

From core infrastructure management and real-time monitoring to site reliability engineering and cloud operations, our solutions are designed to align with your unique business needs.

Future-proof your Infrastructure

ejada does more than build infrastructure; we empower companies with future-proof strategic approaches.

Infrastructure Solutions

Whether migrating to the cloud, adopting a hybrid approach, or leveraging existing cloud platforms, we will guide you every step of the way, optimizing your environment for performance and cost-efficiency.

Strategic Infrastructure Design

Our team of experts will design and implement an infrastructure that aligns with your specific business needs and future growth plans, ensuring scalability, security, and cost-effectiveness.

Deployment & Migration Solutions

Our seamless deployment and migration solutions ensure a smooth transition, minimizing downtime and disruption to your operations.

Observability

We provide you with the tools and insights needed to optimize your IT operations and ensure the highest levels of performance, reliability, and security. By leveraging advanced monitoring and analytics technologies, we enable you to gain deep visibility into your infrastructure's health, identify potential issues proactively, and make data-driven decisions to improve efficiency and reduce costs.

Network Operations Center

Our Network Operations Center leverages data analytics and intelligent automation to provide deep insights into system performance and user experience, enabling continuous optimization and alignment with business objectives. We facilitate the upgrading of NOC to a full modern command center, merging infrastructure monitoring with business and user experience.

Service Management

We provide a structured approach to managing IT services to support organizations in improving service quality, reducing costs, enhancing customer experience, managing risks, ensuring compliance, and achieving business objectives.

Next-Generation Service Desk

Our Next-Generation Service Desk offers 24/7 IT support, utilizing advanced technologies such as AI-driven automation, chatbots, and self-service portals to ensure fast issue resolution, reduced downtime, and an enhanced user experience.

Discover the power of ITO Managed Services

We pride ourselves on delivering reliable, cutting-edge ITO managed services that inspire confidence and help businesses thrive in today’s dynamic digital landscape. From AI-driven operations to robust service assurance, we are committed to offering modern, scalable, and efficient solutions to meet your IT needs with pride and precision.

Integrated Command & Control Center

Our Integrated Command and Control Center sits at the heart of your IT operations, offering a centralized hub for real-time monitoring, proactive incident response, and comprehensive IT visibility.

Site Reliability Engineering

At ejada, our site reliability engineering services bring the highest standards of reliability, scalability, and automation to your IT operations. We optimize availability and enhance performance by balancing development and operational needs, ensuring your services are always resilient and ready.

Platform Engineering

Our platform engineering services empower your development and operations teams by providing scalable, self-service platforms that eliminate complexity and enhance productivity.

AI Operations (AIOps)

As AI continues to transform IT operations, our AIOps services enable organizations to automate tasks, predict issues, and optimize performance through artificial intelligence. With data-driven insights and machine learning, AIOps reduce downtime, accelerate problem resolution, and enhance the overall efficiency of your IT operations.

Machine Learning Operations (MLOps)

Our MLOps services streamline the deployment, monitoring, and optimization of machine learning models. With ejada, you can trust that your AI/ML pipelines will run smoothly, ensuring that models are always current and accurate.

Application ITOps

In today’s digital world, application uptime and performance are mission critical. Our application ITOps team manages every aspect of the application lifecycle, from deployment and maintenance to optimization and troubleshooting, ensuring your business-critical applications are always performing at their best.

Service Assurance & Governance

We understand that trust is earned through consistency and reliability. Our service assurance and governance processes ensure you can always count on us to meet and exceed performance standards. From managing service-level agreements (SLAs) to overseeing every aspect of IT service governance, we deliver on our promises so you can focus on your business.

DevOps & DevSecOps

At ejada, we bridge the gap between development and operations with DevOps and DevSecOps solutions that help your teams deliver faster and more securely. Our CI/CD pipelines, infrastructure automation, and integrated security practices ensure your software development lifecycle is efficient and risk-free.

Achieve End-to-End Clarity

Our observability methodology goes beyond simple monitoring. It's about gaining deep insights into the health and performance of your entire IT infrastructure. Our suite of observability solutions is designed to provide true end-to-end visibility, quickly discover the root cause of issues, identify, map and visualize critical customer journeys, and monitor every single business transaction.

Application Performance Management

Automatically discover and map your application topology and user flows and get code-level diagnostics.

Database Visibility

Get deep visibility of the database back end of your environment for complete performance optimization. Isolate and troubleshoot performance issues and track key performance metrics over time.

Infrastructure Visibility

Get visibility of the performance of web and application servers and infrastructure components. Display machine metrics and advanced application server information and correlate them to application performance.

Web End User Experience Monitoring & Management

Understand the geographic distribution of end users, response times for different browsers, and the correlation between performance and specific business transactions and snapshots.

Mobile End User Experience Management

Get granular performance data and audience insights from your iOS and Android mobile apps. Gain a better understanding of audience demographics and side-by-side client/server performance.

Browser Synthetic Monitoring

Have confidence that your website is ready and working correctly all the time. Discover business transactions to provide browser-synthetic requests to back-end application dependencies.

Log Analytics

Collect, correlate, and analyze your machine data for real-time insights into operational performance. Run powerful advanced searches to pinpoint errors and perform ad-hoc analysis.

Application Analytics

Harness the business data in your transactions and logs, correlating it to operational data to better understand a wide range of business problems.