Thailan Arthanari is a highly accomplished ServiceNow Solution Consultant at EJADA in Riyadh, with 8 years of comprehensive experience as a Technical and Solution Architect. He possesses extensive hands-on expertise in Self-Hosted installation, platform lifecycle management, and the practical enablement of AI and automation capabilities, focusing on designing and implementing robust ServiceNow solutions for enterprise transformation. Thailan's key achievements include overseeing on-premises installations and leading major workflow improvements using AI-enabled solutions for DETASAD. He also directed a successful migration project and subscription management for ADNOC and G42 Government Entities. His expertise spans implementing and optimizing core modules such as ITSM, ITOM, SPM, HRSD, CSM, and ITAM, alongside specializing in intelligent workflows, virtual agents, and complex Enterprise Integrations with systems like Microsoft Intune/JAMF and SAP.