Shoheb Shaikh is a Senior ServiceNow Architect at Ejada, bringing 13 years of experience focused on the ServiceNow Platform, with deep expertise in ITSM and complex Integrations. As a seasoned professional, Shoheb has significantly contributed to clients like NCGR, where he worked as the Senior Architect to successfully implement the ITSM, ITOM, and ITAM modules. In this role, he was responsible for developing High-Level Design (HLD) and Solution Architecture diagrams, and skillfully configured critical Integrations from systems like JIRA, Ansible, and Splunk to ServiceNow. His core expertise lies in implementing ITSM according to ServiceNow best practices and ITIL standards, alongside building robust Integrations and developing Custom applications tailored to specific customer processes.